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A growing law office can be a rapid-fire business environment, constantly buzzing with activity and a consistent inflow of inbound calls. As your practice grows, and word of mouth starts to spread, this increase in inbound calls can test your in-house team’s ability to handle the volume. As a lawyer, you know how valuable qualified …
Lawyers: Don’t Miss That Crucial Call, Hire a Specialty Answering Service Read More »
It’s a wonderful feeling as the owner of a small business to hear the phone ringing frequently. Those rings mean you and your employees are going to be out on calls more frequently. Those rings mean dollars. It’s a beautiful sound. And when the phone is ringing so much that you and your staff can’t …
Missed Calls Are Dollars Lost: Can An Answering Service Help? Read More »
“You never get a second chance to make a first impression,” the humorist Will Rogers was said to have quipped. And now, behavioral researchers are confirming that the witty line has some real scientific merit. It’s true, we all form very powerful first impressions of people, organizations and experiences, and these deep-rooted initial observations guide …
The Importance of First Impressions When Providing Customer Service Read More »
Why A Live Virtual Receptionist is Better Than Phone Trees, AI, and Impersonal Service Every day, new tools and techniques are developed to streamline and automate business to reduce operating costs and manpower, cut out unnecessary functions, and save you money on the back end. But there’s one place you should never cut costs or …
Customers like being able to talk to a real person, but not everyone wants to pick up the phone or scroll through a long FAQ page to find the support and customer service info they need. To bridge the gap between these two solutions, many companies turn to Live Chat Services – putting a real …
4 Reasons You Should be Using Live Chat for Your Business Read More »
