Why Quality 24/7 Customer Service Is Essential to Your Business

Reap The Rewards Of Hiring A Receptionist Service For Your Business

As a small business owner, you do your best to keep customers satisfied during your regular business hours. You cultivate local relationships and work to be a valued part of the community. You make certain that your company has a sterling reputation. Unfortunately, all of those things will not be enough to keep your company growing as it should if you can’t be there for your customers at all times. No matter how small your business is, you need to give your customers 24/7 expert service.

24/7 Customer Service Is Convenient

Millennials have always lived in an age of instant consumer gratification. They expect to receive service at all times of the day and night, whether it’s to purchase an item, research a service, or simply ask for help. If you don’t offer services on the weekends or after 5 p.m., they are likely to take their business elsewhere, which is all too easy to do with all the internet competition out there. In an age of unlimited online access, failure to provide 24/7 service is certain to lose your business.

Live Chat Gives Your Customers The Speed They Want

Consumers not only expect constant access to your company; they do not want to wait for answers. As Forbes points out, in 2018, consumers consider getting an answer in 24 hours as 23 hours too late. It’s not enough to allow questions to be submitted to your company at all times. You need to provide a way for consumers to interact with your company at 2:00 a.m. if they want or need to do so. An answering machine or web contact form will not satisfy today’s savvy consumers. If your company has limited staff, you will need outside help to offer your customers the type of service they expect.

Professional Receptionists Free Your Employees For What They Do Best

Great customer service is not an accident. It requires that employees receive intensive, on-going training by experienced professionals. Whoever communicates with the customer becomes the face of the company. While you undoubtedly have highly skilled employees, not all of them are effective in a customer service role. Hiring outside help gives you access to a broad and professional talent pool.

We Have The Customer Service Solutions To Serve You

Securus Contact Systems offers a number of solutions for your business’ customer service needs. Your company may find that a virtual receptionist will provide that friendly, 24/7 help that you need. When you cannot take a call, it will be forwarded to our center where we use customized scripts to effectively interact with your customer. We also deliver real-time messages to you every time a call comes in.

We also provide full call center services which can handle all of your incoming calls as well as conduct outgoing calls for sales campaigns. Our employees are highly trained and so provide a friendly and professional face for your business. Our services help you provide a higher level of service while allowing you to cut costs and prosper financially.

With the right help, your company can meet the expectations of millennials, baby boomers, generation Xers and all other age groups. The size of your company does not have to limit the reach of your customer service. Securus allows you to provide excellent 24/7 customer service in a cost-efficient way. You can expand your company’s reach without greatly increasing the size of your staff, allowing you to compete with larger business entities.