Securus Contact Systems Has Been Named A Winner Of The 2018 Top Workplaces Award

Virtual Receptionist Service Leader Honored for Strong Organizational Culture That Embodies Happiness and Prosperity Which In Turn Cultivates Fun, Memorable Employee Experiences

Securus Contact Systems (SCS), an industry leader in Virtual Receptionist Services and Live Chat Support, was recognized solely on surveys about the workplace completed by their employees. SCS believes their teams are their greatest asset. Without them, SCS wouldn’t be where they are today. The teams are motivated to be productive as possible, without pushing them too far and stressing them out. The employees are bursting with energy, vitality and enthusiasm! They love what they do and feel they are important at work while doing important work!

How The Survey Works

On the road to success, organizations need to know where they are. That’s the motivation behind the annual Top Workplaces survey, which gives employees the chance to rate their workplace.
The employee survey gathers responses on 24 factors covering seven areas, including organizational health factors that measure how well employees are working together toward a common cause:

• Alignment – where the company is headed, its values, cooperation
• Effectiveness – doing things well, sharing different viewpoints, encouraging new ideas
• Connection – employees feel appreciated, their work is meaningful
• My manager – cares about concerns, helps employees learn and grow

In addition, the survey asks employees about other factors:
• Employee engagement – motivation, retention and referral
• Leader – confidence in company leadership
• The basics – pay, benefits, flexibility, training, expectations
• Statements relating to “Connection” and “Alignment” are consistently judged most important to employees, while statements about pay and benefits rate least important for workplace satisfaction.

Supporting Quotes

“Top Workplaces is more than just recognition,” said Doug Claffey, CEO of Energage. “Our research shows organizations that earn the award attract better talent, experience lower turnover, and are better equipped to deliver bottom-line results. Their leaders prioritize and carefully craft a healthy workplace culture that supports employee engagement. Becoming a Top Workplace isn’t something organizations can buy. It’s an achievement organizations have worked for and a distinction that gives them a competitive advantage. It’s a big deal.”
“It’s because of our great employees, customers and relationship partners that we’ve been able to grow from a startup 28 years ago, to today serving more than 28,000 companies nationwide,” said Bob Coughlin, founder and CEO of Paycor. “I’m incredibly proud of how far we’ve come while staying true to our guiding principles. I look forward to many more years of success and growth fostering innovation, while combining our two passions for clients and excellent service.”

Exemplifying A Core Principle

SCS remains committed to helping employees improve personally and professionally. With an entire team dedicated to onboarding and development, SCS provides all employees with ongoing training and leadership opportunities. Securus Contact System’s employee-centric environment also includes recognition throughout the year where employees are honored for their achievements. This fosters teamwork and allows employees to have fun along the way making SCS a place where talented employees want to stay long-term.