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24x7 Live Receptionist Service
A Perfect Fit For Any Size Business
At Securus Contact Systems, we understand that every Business is unique. For this reason, we have developed highly advanced scripting and customization tools, to enable our receptionists to be a valuable asset to your team.
Proprietary Call Routing & Scripting
After selecting your service plan, we will begin building your account. We have advanced scripting tools that will allow us to customize your call handling instructions to be unique to your business needs. Your custom greeting, call scenarios, delivery recipients and methods are just some examples of information we’ll be collecting to dazzle your customers.
A Perfect Fit For Any Size Business
At Securus Contact Systems, we understand that every Business is unique. For this reason, we have developed highly advanced scripting and customization tools, to enable our receptionists to be a valuable asset to your team.
Hear The Difference
Answering promptly as your business, our happy receptionists route your calls promptly and deliver exceptional service. We will wow your callers creating great experiences for your customers.
Lower Operating Costs
Competitive rates and savings on labor quickly add up to more money in your pocket. With SCS you get live service, and a whole suite of included value services to help your business grow and save money.
Web Access Portal
A web based portal making management easy! Get your latest messages and review caller history. Access billing and download invoices as easy as a click of a button.
How It Works
3
Step
Process
Customer Rings
Caller dials your number and it gets routed through Securus Contact System’s proprietary call handling software.
Receptionist Greeting
The call is answered immediately by one of our lovely receptionists and they answer with a smile using a custom greeting designed by you.
Action Is Taken
The Receptionist will follow instructions based on your customized script. We can transfer you the call, take a message, schedule appointments, and many more!
Award-Winning Products & Features
Proven customer engagement solutions to increase productivity, reduce call abandonment, and increase overall sales.
Appointment Scheduling
Giving customers a way to schedule an appointment 24/7 makes great business sense. Receptionists are ready around the clock!
Sales & Lead Capture
Let us be your sales wing man. No lead is getting past us. Our Receptionists are trained to grow your sales channel.
On-Call Dispatching
Providing the crucial link between callers and the individuals who can help them. Quick assessment of caller's needs, getting caller to the appropriate department.
Real-Time Notifications
All your messages are instantly delivered to you via email or text. Notifications are available through the portal and mobile app.
Order Processing
Guide buyers through online order processing from start to finish. Providing answers to product questions and shipment status.
Toll Free & Local Numbers
Create a local or national presence for your business. We will answer your business calls professionally and route them for you.
In The Office, On The Go... We Have You Covered!
Remarkable innovation to manage your account anywhere
The Securus Dashboard provides clients with real time messaging, management of their back office, review of invoices and more! Plus sign up for one of our reward programs and receive credits to your account.
