Live Chat Is Preferred
Consumers love talking to real people – whether they’re asking a simple question or scheduling appointments. Securus Contact Systems provides 24/7 live chat support services. Our agents will handle customer-facing communications live on your website, with a friendly and professional service. Did you know 42% of consumers choose live chat as their preferred method of contact? That’s higher than any other lead generation method!
Fully-customizable
Our proprietary technology allows us to fully customize your account and script to fit your unique business requirements. All of our agents are trained to provide courteous, professional live chat support and know the ins and outs of your business. Nothing is more important than providing excellent customer service! After all, 79% of consumers prefer live chat communication over phone and e-mail.
Increase Conversions
With Securus Contact Systems, our live chat professionals are available 24/7/365. Yes, that means holidays, weekends, and nights! You can relax knowing your customers have online support day and night. By adding live chat software to your website can increase conversions by up to 20%! Those who engage in live chat are valued 4.5 times more than a customer who stays quiet.
Response in Seconds
Agents average 7.5 second response time, with the majority of issues resolved in under a minute. Securus takes pride in the ability to provide quick, informative responses. Over half of consumers will abandon their cart if they can’t find the answers they’re looking for. By offering live chat support, your customers are 63% more likely to return.
Keep Millennials Engaged
With millennials now accounting for over a quarter of the United States population, it’s important to offer communication methods that are convenient and effective. 61% of consumers under the age of 24 avoid calling businesses and over half would rather communicate over messaging. With our live chat available from any mobile device, you can increase engagement by up to 400%!
