How Live Chat and Live Receptionist Services Can Benefit Your Small Business
Running a small business is an incredible task! The rewards can be tremendous, and there’s boundless satisfaction in bringing your business dreams to life. Even so, many small business owners know all too well that margins can be thin, and hiring and retaining staff can be a challenge from a monetary and operations standpoint. Worry not! There are now numerous customer service channels available to small businesses that can rival the service provided by larger companies. Here are some of the ways your small business can benefit from Live Chat and Live Receptionist services:
1. Reduce staffing burdens
Keeping your small business staffed and effective can be difficult and expensive. Hiring employees is costly, and small business owners can find it difficult to devote time to properly training a new hire. By utilizing a Virtual Receptionist or Live Receptionist service, small business owners preserve time and resources by avoiding the hiring process, while simultaneously gaining a competitive edge in the online marketplace.
2. Customer service that never sleeps
One of the greatest benefits of a website like Amazon is their powerful support system. They are available any time of day or night, with an extensive global reach. Fear not! Small businesses can compete with these Goliath companies! By offering a channel for customers to interact with your company 24 hours a day, 7 days a week, you open your small business up to opportunities that were previously limited to normal business hours. Live Receptionist and Virtual Receptionist Chat services are powerful tools your customers can use to connect with you in a convenient, lightning-fast way!
3. Guard against economic uncertainty
Research into small business ownership revealed that the top concern for small business owners is economic uncertainty. This is especially concerning in industries that rely on seasonal work volume, such as landscaping, construction, and HVAC services. When business is booming during seasonal busy months, it can be a challenge for small businesses to return calls, answer customer concerns, or provide quality customer service.
Every unanswered call or unread email is a missed opportunity, or worse, a damaged relationship with an existing customer. In fact, 63% of millennials prefer to have their basic service questions answered by a chat service, as opposed to traditional channels such as phone or email. Without someone to answer those basic questions quickly (and on the customer’s terms), you risk losing what could be a lifelong customer.
