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The Securus Contact Systems Story
Since 2012, Securus Contact Systems has provided live receptionist and live chat services across the nation for a multitude of business, from small startups to large corporations delivering the best-in-class contact center solutions. Our success is from our customer’s success, building exceptional relationships with clients and delivering memorable customer experiences.
Securus Contact Systems is located in Portland, Oregon and has continued to grow and gain recognition from the Portland Business Journal as one of the fastest growing 100 companies in the Northwest since 2014. We have created a strong organizational culture, fostering happiness and prosperity through hard work, perseverance, proactive customer service and lighthearted fun in everything we do and have been awarded as one of the top workplaces in Oregon.
The Cornerstones of Securus Contact Systems
Demeanor
Our virtual receptionists represent your business as if they were in your office. Our staff is comprised of upbeat and cheerful individuals that are naturals at leaving a lasting impression with your callers. Live chat customer service is similarly friendly and professional, representing your business with integrity and a personable attitude.
Innovation
Securus Contact Systems is proud to use scalable systems and proprietary software in its live chat and virtual receptionist services. We have adopted cloud based computing, VoIP phone systems, and Jabber Communications systems to provide the best quality service in our industry, hands down.
Simplicity
We want our customers to do business with us, and be happy doing it! When signing with Securus Contact Systems, you don’t have a long-term contract, just a simple monthly plan with no hidden fees or fine print. Our smart-but-simple web portal and mobile app allows you to access your account in the office and on the go, and make adjustments to your service on the fly. Our live chat and virtual receptionist services both provide quick scripting setup to help us direct your callers, as well.
Our Mission
To provide best-in-class contact center solutions, 24 hours a day, 365 days a year. To empower businesses with communication systems beyond their resources or means.
Cultivating receptionists to represent your company with the best possible service
Providing the best communication possible for companies in the USA and Canada. At Securus Contact Systems there is no outsourcing. We produce highly trained team members that are fully qualified to represent any industry, so that calls are answered with a smile, effortlessly, every time!
Our goal is to provide unparalleled customer service that your clients will always appreciate at a fraction of the cost of hiring in-house receptionists.
Our Founding
Founder Kris Drebin single-handedly built a virtual call center platform which proved to be efficient and later funded in 2012 by Co-Founder Steven Lemma and the opening of Securus Contact Systems in Happy Valley, Oregon.
Within the first year, an effective business structure was fully functional with a well-trained receptionist center, a sales force, and proactive customer service team.
Substantial Growth
Sustainable development and hard working employees have continued to put SCS on the map, providing a viable resource in the business community. SCS had drawn speed and started to climb at exponential bounds with more and more clients realizing that a receptionist service is essential for their front end.
A well-defined core business was in motion and driven to its full potential. In 2018, SCS opened a second location in the Mt. Scott community to make room for a growing receptionist center.
The Future
The culture at Securus Contact Systems has attracted powerful talent from the Northwest which continues to harvest hard working people that build prosperity and growth.
SCS anticipates a continual net positive impact on the business community with the growing need for affordable receptionist services.
Current numbers indicate that SCS will increase their client base exponentially providing many more job opportunities and expanding to other locations.